Having trouble getting our website to work properly?

We can provide the following information that might help resolve this problem.

Problem Solution:
Can not add additional items to shopping cart:

Internet Explorer:

Select: Tools, Internet Options, this will open the Internet Options dialog box.
Select the Tab "Privacy", and Click on the Box "Sites", this is the Per Site Privacy Actions for managing websites.
in the dialog box is a field " Address of website " type in or cut/paste the URL below.

http://www.cartserver.com/sc/cart.cgi

When done, click on the "ALLOW" button. OK in the dialog box to close this window.

ACTION: Approving the server used to shop our website will enable you to add additional items to your shopping cart.

Can not add additional items to shopping cart: Firefox

Click on Tools
Scroll down and click on Options
Select the header Privacy
Click on Exceptions
Type "Cartserver.com" in the Address of web site box
select Allow if you are using a private computer
or allow for session if it is a shared computer

Allow for session will clear all of your cart and address information once the program is closed, where as Allow will store this information until your cookies are cleared.

 Firewall Software: Add this website to your approved list  https://www.cartserver.com 

This is the website/server we do the secure processing at, this is where you complete your order with Jake’s.

 Firewall Software: Add this website to your approved list  https://www.cartserver.com 

This is the website/server we do the secure processing at, this is where you complete your order with Jake’s.

Ad-Aware: 

Ad-Aware has a program called “Ad-Watch”, this program is know for blocking the move to our secure page.

You can temporarily turn this off during our check-out procedure to get past this screen.

AOL:  AOL Version 9.0, the web browser has been know to cause issues, and not just with our site. Best alternative is to use another Internet Browser program. See "Alternative Browsers:" below.
Internet Explorer: Internet Options: 

       - Security, Security levels for this zone set to Medium-high

        - Trusted Sites add this site; https://www.cartserver.com

Privacy:

         - per site Privacy Actions add this site https://www.cartserver.com and click on the Allow Button!     

Internet Explorer:

Reset your browser to Default Settings.

Go to; TOOLS, INTERNET OPTIONS, SECURITY look for the option "Reset all zones to default level".

We run our Explorer Browser stting at Medium-High and this functions fine.

Pop-up Blockers:

Google, Yahoo, Internet Explorer and other "Browser Helper"/“Tool-Bar” programs.

These offer ways to protect you from pop-ups, but often people have had two or more of these programs running at one time. Two programs doing the same thing can have ill effects on your machine and can cause conflicts.

Here is a good list of Pop-up blockers and details on how to disable these.

http://channel.bridge.com/bc/webhelp/popup_blockers.htm

Yahoo! Tool-Bar:

Provided by: AT&T, direct from Yahoo!

Confimed, use of the Pop-Up Blocker is known to keep users from adding items to the shopping cart.

Zone Alarm:

Sorry, we have not been able to test this program as yet, but suspect that versions; ZoneAlarm® Internet Security Suite, Pro and Anti-Spyware might caused you to get stopped at our payment option page. These three version provide protection against website redirection. At our site the selection of your payment choice creates this browser condition.

If you can add the wesbite names "www.jakesmp.com"," www.jakesmp.net" and "www.cartserver.com" to your website approval list this might allow you to navigate past this page and complete the check out process.

What now: If you can not get past this page we can still assist. If you can go back one screen, save this page to disk then E-mail your order to us. You can fax also this order to 847-277-9815 with your personal contact details,  or call us directly at 888-487-5253 M-F 10am-5pm cst. and we can directly assist you.
Alternative Browsers:

Mozilla's Firefox - FREE online at http://www.mozilla.com/en-US/firefox/ .

Google Chrome - FREE online at http://www.google.com/chrome?hl=en&brand=CHMI

If you got to the check out screen below our website is functioning properly.

Please read the details on this page for more information!

 
If you haven't already done so, please visit our general shipping information page.

Please select the appropriate secure order form below:  

Order by Credit Card Online
(ship to your card billing address)

Order by Credit Card Online
(separate billing and shipping addresses)

Order by PayPal Online (if you have a PayPal account)

Order by Credit Card using FAX

Order by Check/Money Order through Postal Mail

Order by Credit Card through Postal Mail

With your payment selection above we transfer you to a secure and encrypted page for providing your personal information and payment details.

If you can not browse past this page it’s due to a security setting on your computer. Because of the variety of operating systems, internet browsers and security software combinations in use today we can not provide direct technical support as to which setting is blocking you in our check-out procedure.

  Any other questions about this matter please E-mail me at Question@jakesmp.net

Thank you!

Jake's

Contact Us Toll Free - 1-888-487-5253
Monday through Friday - 10:00 AM to 5:00 PM. CST

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